First 10 clients: −20%24/7 monitoringHelpdesk L1–L3Mon–Fri, 9:00–18:00 CET info@dasterit.tech
ENRU
Engineers working on client IT systems
Next check of your systems in 60 s

Helpdesk L1–L3, infrastructure, website administration and DevOps — one team, one flat monthly fee. Your people work. We keep everything running.

See pricing
dasterit.tech in numbers

Reliability you can measure.

1,440checks of your systems every day
3support levels: L1, L2 and L3
1 hcritical response on top plans
30days of backups kept
Why it matters

IT doesn’t fail loudly.
It fails quietly.

A missed patch, a reused password, a backup nobody tested — and one morning the whole team can’t work.

88%of breaches at small and mid-sized businesses involved ransomware
60%of breaches involved the human element: phishing, errors, stolen passwords

Source: Verizon 2025 Data Breach Investigations Report.

Services

Four directions.
One team, one invoice.

Pick one or combine them. Everything is run by the same engineers, so nothing falls between providers.

IT Helpdesk L1–L301
IT Helpdesk L1–L3

Every employee gets help — fast.

One support address for your whole team. Every request gets a ticket, a clear owner and a deadline. Simple issues are fixed in minutes, complex ones go straight to senior engineers.

L1First line

Passwords, accounts, email, printers, software install, how-to questions.

L2Technical

Laptops and OS, VPN and network access, Microsoft 365 / Google Workspace, permissions.

L3Senior engineers

Servers, network architecture, complex outages, root cause and vendor escalation.

  • Remote support by email and chat
  • Onboarding and offboarding of staff
  • Monthly ticket report

from €29 per user / mo

See plans
Infrastructure02
Infrastructure

Servers and network that stay up.

We monitor, patch and back up your servers, network and cloud — and document everything, so your IT no longer lives in one person’s head.

  • 24/7 monitoring of servers, VMs and network devices
  • Monthly patching and tested backups
  • Firewalls, VPN, Wi-Fi, Microsoft 365 and Google Workspace administration
  • AWS, Azure and on-premise: Windows Server, Linux, VMware, Proxmox
  • Security hardening and up-to-date documentation

from €299 per month

See plans
Website administration03
Website administration

A website that never lets you down.

Updates tested on staging, daily backups, protection from hacks and edits from your materials — for WordPress and other popular platforms.

  • Core, plugin and theme updates without risk
  • Daily backups, 24/7 uptime and SSL monitoring
  • Firewall, malware scanning and hack cleanup
  • Edits from your materials: text, photos, prices, pages
  • Content management by the hour — up to 160 hours a month
  • WordPress, 1C-Bitrix, Joomla, Drupal, OpenCart, Django

from €59 per month

See plans
DevOps04
DevOps

Ship faster. Sleep better.

We automate how your software is built, tested, deployed and monitored — on infrastructure described as code, so it can be rebuilt in minutes.

  • CI/CD pipelines: GitHub Actions, GitLab CI
  • Docker and Kubernetes
  • Infrastructure as code: Terraform, Ansible
  • Monitoring and alerts: Prometheus, Grafana
  • Cloud cost optimization on AWS and Azure

from €590 per month

See plans
Technologies

We work with what you already have.

No forced migrations. We take over your current setup and improve it step by step.

Workplace

Microsoft 365Google WorkspaceEntra ID / Active DirectoryIntuneWindows 10/11macOS

Servers and network

Windows ServerUbuntu / Debian / RHELVMwareProxmoxHyper-VFortinetMikroTikCiscoUbiquitipfSense

Websites

WordPressWooCommerce1C-BitrixJoomlaDrupalOpenCartDjangoNginxApache

DevOps and cloud

AWSAzureDigitalOceanDockerKubernetesTerraformAnsibleGitHub ActionsGitLab CIPrometheusGrafana
How it works

From first email to full support in about a week.

Free IT audit
Day 1

Free IT audit

9 external checks — we only need your company domain, no passwords.

Report and proposal
Day 2

Report and proposal

What is risky, what to fix first and which plan fits.

Onboarding
Days 3–7

Onboarding

Access, documentation, monitoring, backups and a support channel for your team.

Ongoing support
Then

Ongoing support

Tickets, patches, backups and a clear report — every month.

Free IT audit

12 checks.
No passwords needed.

Nine checks run from the outside — your company domain is all we need. The other three happen at onboarding, once you decide to give us access.

9

No access needed

  • Email securitySPF, DKIM and DMARC — can someone send email in your name?
  • Domain and DNSDomain expiry, DNS errors and risky records.
  • SSL and HTTPSCertificate expiry, weak settings, redirects.
  • Leaked credentialsCompany emails found in public breach databases.
  • Exposed servicesOpen ports and remote-access services visible from the internet (with your OK).
  • Blacklists and reputationIs your mail server or domain on spam lists?
  • Website versions and vulnerabilitiesOutdated CMS, plugins and known CVEs.
  • Website speed and security headersWhat slows the site down and what protection is missing.
  • AvailabilityWe watch your website and mail for 7 days: downtime and response time.
3

At onboarding, with access

  • Accounts and MFAExtra admins, weak logins, two-factor coverage.
  • BackupsWhether they exist and actually restore.
  • Patch levelMissing updates on servers and workstations.

What you get

  • A 2–3 page report in 2 business days
  • Each item color-coded: fine, worth fixing, dangerous
  • Your top three risks and what happens if they stay
Pricing

Flat monthly price. No surprises.

Pick a direction to see its plans. Combine several in the calculator below.

First 10 clients — 20% off for 6 months and free onboarding

We’re just launching and want to earn our first reviews. The 20% discount applies to monthly billing. Yearly billing already saves you 2 months. Onboarding is free either way.

Spots left:10

L1 Essentials

First-line support

€29−20%
€23
per user / month
  • L1: passwords, accounts, email, printers
  • Software install and how-to help
  • Remote support, Mon–Fri 9:00–18:00 CET
  • Response within 8 business hours
Most popular

L1–L2 Business

For a growing team

€49−20%
€39
per user / month
  • Everything in L1
  • L2: laptops, OS, VPN, Microsoft 365 / Google Workspace
  • Onboarding and offboarding of staff
  • Response within 4 business hours

L1–L3 Complete

Your full IT department

€79−20%
€63
per user / month
  • Everything in L1–L2
  • L3: servers, network, complex outages
  • Vendor management and root cause reports
  • Critical response within 1 hour

Helpdesk and infrastructure start at €299 a month in total.

Hourly and one-off work

Hourly and one-off work

No subscription needed. Pay only for the hours used.

Something is down right now?

Something is down right now?

Server, email or website down or hacked — we reply within 2 hours during business hours.

Hourly rates

Helpdesk L1–L2
€45 / hour
Infrastructure and system administration
€60 / hour
Website edits and development
€50 / hour
DevOps and cloud
€75 / hour

Onboarding (audit, documentation, access, monitoring and backup setup) is a one-time fee of 50% of the first month, minimum €150 — free for our first 10 clients. Urgent work outside business hours: ×1.5. Helpdesk and infrastructure start at €299 a month in total; website plans and DevOps have no minimum.

Calculator

Combine what you need.

Set users, servers, websites, content and DevOps hours — and see the monthly price instantly.

How many employees need support?

Helpdesk is billed per user. Set 0 if you don’t need it.

0250

Support level

Servers and network

Servers and cloud VMs · €49 each

Network devices: firewalls, switches, Wi-Fi · €15 each

How many websites?

Set 0 if you don’t need website administration.

020

What kind of website?

Content management hours a month

You send text, photos, prices or a document — we publish them on your websites. Up to 10 hours — €40/h, 11 to 40 — €35/h, over 40 — €30/h.

h a month
04080120160

DevOps engineer hours a month

Up to 10 hours — €59/h, 11 to 30 — €50/h, 31 to 80 — €42/h, over 80 — €40/h.

h a month
04080120160

Support hours

About us

Engineers, not middlemen.

Server racks in a data center

For 17+ years we have run networks, servers, user support and websites for international organizations — where downtime and data leaks are not an option.

Now we do the same for businesses in Europe. You talk directly to the engineers who know your systems.

17+

years in IT

Infrastructure, security, support and web for organizations where mistakes are expensive.

EN / RU

support in two languages

We work during European business hours, Monday to Friday.

30 days

notice and you’re free

No long contracts. Leave any time with all access, documentation and backups.

FAQ

Questions? Answers.

What do L1, L2 and L3 mean?

They are support levels. L1 is the first line: passwords, accounts, email, printers, software and how-to questions. L2 handles deeper technical issues: laptops and operating systems, VPN and network access, Microsoft 365 or Google Workspace, permissions. L3 is senior engineers: servers, network architecture, complex outages, root cause analysis and vendor escalation.

How do employees reach the helpdesk?

By email to a dedicated support address or through chat. Every request gets a ticket number, and we connect remotely through a secure remote-access tool when needed.

Is support remote only?

Yes, we work remotely. If hardware has to be touched on site, we guide your staff step by step or coordinate a local technician or the vendor.

What are your working hours?

Business hours, Monday to Friday 9:00–18:00 CET, are included. Extended (7 days, 7:00–22:00) and 24/7 coverage are available. Monitoring runs 24/7 on every plan.

How does the first-client discount work?

The first 10 clients get 20% off any plan for the first 6 months with monthly billing, and onboarding is free. From month 7 the regular price applies. With yearly billing the 20% discount doesn’t stack, but onboarding is still free.

What does onboarding include?

We document your IT, set up access, monitoring, backups and a support channel for your team. It is a one-time fee of 50% of the first month, minimum €150 — free for the first 10 clients.

Is there a minimum order?

Yes. Helpdesk and infrastructure start at €299 a month in total — for example 7 users on L1–L2 or 11 users on L1. Website plans and DevOps have no minimum.

Do we need to change providers or licenses?

No. We work with your current hosting, cloud and Microsoft or Google licenses — they stay in your name. If something holds you back, we suggest options and you decide.

How do you keep our access and data safe?

Named accounts with two-factor authentication, least-privilege access, a password vault and a log of our actions. We sign an NDA and a GDPR data processing agreement on request.

Can you take over our existing website?

Yes — WordPress, 1C-Bitrix, Joomla, Drupal, OpenCart and Django sites. We start with a free audit and tell you honestly what needs fixing.

What DevOps work do you do?

CI/CD pipelines, Docker and Kubernetes, infrastructure as code with Terraform and Ansible, monitoring with Prometheus and Grafana, and cloud cost optimization on AWS and Azure. Unused DevOps hours don’t carry over to the next month.

Can I cancel?

Yes, with 30 days’ notice. We hand over all access, documentation and the latest backups.

A team working session

Find out where your IT
is at risk.

Free IT audit: 9 checks without passwords and a clear report in 2 business days.

info@dasterit.tech
No paymentNo passwordsNo obligation